Onyx IQ Customer Support

Our solution specialists are available for customer support whether you’re brand new to Onyx IQ or a long-term customer. Submit a ticket using the form to the right and we’ll get the right specialist to assist you as quickly as possible or email us at support@onyxiq.com.

Classification Guidance

Software

Report issues or concerns within the platform (i.e., system lag times or pages loading incorrectly).

Integration

Resolve problems with integrated partners (i.e., errors with Docusign, ACH Processors, etc).

Security

Raise security-related concerns (i.e., investigate unauthorized access).

Billing

Ask questions about your contract, order forms, and invoices (i.e., new user adds).

Other

If your question doesn’t apply to any of the above classifications, we’re still here to help. Please provide as much detail as possible and we will ensure your inquiry gets to the correct department.

How can we help?

Onyx IQ Customer Support is committed to ensuring that every support issue is resolved to your satisfaction.

To report a problem with the Onyx IQ platform, you may call our support line. Alternatively, please use the form below:

Classification Guidance

Software

Report issues or concerns within the platform (i.e., system lag times or pages loading incorrectly).

Integration

Resolve problems with integrated partners (i.e., errors with Docusign, ACH Processors, etc).

Security

Raise security-related concerns (i.e., investigate unauthorized access).

Billing

Ask questions about your contract, order forms, and invoices (i.e., new user adds).

Other

If your question doesn’t apply to any of the above classifications, we’re still here to help. Please provide as much detail as possible and we will ensure your inquiry gets to the correct department.